Privacy Policy

Privacy Policy

We, Practice Innovators International Pty. Ltd., our subsidiaries, branches, controlled entities, its officers, employees, directors, parents, affiliates, agents or licensors (“GPNOw”, “we”, “ours”, “us”), welcome persons who access and/or register on our website and service (“you”, “your”) to our service (including all forms of access – website, apps, etc.) (the “Website”). We ask that you review this privacy policy, which is intended to constitute a binding agreement that governs how we use your Personal Information (“Privacy Policy”). Your use of this Website in any form whatsoever will constitute agreement to this Privacy Policy.

Your privacy is important to us.

We do not ask for your personal information unless we truly need it. GPNow recognizes its obligations under the privacy and data protection laws of Australia (the “Privacy Laws”) which sets out our obligations in respect of the collection, use and disclosure of personal data. Your privacy is one of our top priorities. We have created this Privacy Policy to help you understand how we collect, use, communicate, disclose and make use of the personal information we collect. It is our policy to respect your privacy regarding any information we may collect from you across this Website, This Website will be collecting and transmitting personal, medical and health-related information about you. By using this Website, you agree that we can collect and use your personal and other information as described in this Privacy Policy. If you do not agree, please do not use this Website.

Personal Information

When we use the term “Personal Information” in this Privacy Policy, we mean information about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, or telephone number), personally identifiable health or medical information, and any other non-public information that is associated with such information (collectively, “Personal Information”).

Personal information we collect or maintain may include:

Your name, age, date of birth, ID number and details, email address, username, password, and information for registration purposes;
Medical and health Information that you provide to us, which may include information or records relating to your medical or health history, health status and laboratory test results, diagnostic images, and other medical and health related information;
Medical and health information about you prepared by the Healthcare Professional(s) who provide the healthcare services through this Website such as medical records, treatment and examination notes, and other health related information;
Billing information that you provide to us (e.g. credit card or online payment system account information);
Information about the computer or mobile device that you are using;
Geographical location or address; and
Other information which you may input into or in connection with this Website.
We may use your Personal Information for the following purposes (subject to applicable laws):

Provide you with access to the Healthcare Professionals for the purpose of their providing you healthcare services;
Arrange for the delivery of any products/ medicines;
Notify you when Website updates are available;
To market and promote this Website to you;
Fulfill any other purpose for which you provide us Personal Information; and/or
For any other purpose for which you give us authorization.
We may also disclose Personal Information that we collect or you provide (subject to applicable laws):

To our subsidiaries, related companies, affiliates, or partners;
To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them;
As required by applicable laws, which can include providing information as required by a court order;
When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request;
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of GPNow’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by this Website is among the assets transferred; and
To any other person or organisation disclosed by us when you provide the information.

We use “cookies” to collect information about you and your activity across this Website. A cookie is a small piece of data that this Website stores on your computer, and accesses each time you visit so we can understand how you use this Website and serve you content based on preferences you have specified.

If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from this Website, with the understanding that we may be unable to provide you with some of your desired service without them. This policy covers only the use of cookies between your computer and this Website; it does not cover the use of cookies by any advertisers.

Third-Party Services

We may employ third-party companies and individuals on this Website – for example, analytics providers and content partners. These third parties have access to your Personal Information only to perform specific tasks on our behalf, and are obligated not to disclose or use it for any other purpose.


We take security seriously, and do what we can within commercially acceptable means to protect your Personal Information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee the absolute security of your data. In operating our Website, it may become necessary to transfer data that we collect from you to locations outside of Singapore for processing and storing. By providing your Personal Information to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. We store Personal Information, regardless of its form, with security procedures appropriate to the sensitivity of the data. Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Links to Other Sites

This Website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot assume responsibility for their treatment of your Personal Information. This Privacy Policy only covers this Website and privacy practices.

Children’s Privacy

We do not knowingly collect or store Personal Information from children (visitors under the age of 18). If you believe your child has provided us with Personal Information, we encourage you to contact us immediately, and we will do our best to delete the data as quickly as possible.

Changes to our Privacy Policy

At our discretion, we may change our Privacy Policy from time to time. Your continued use of this Website after any changes to this policy will be regarded as acceptance of our practices around privacy and Personal Information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include user information among our assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your Personal Information according to this policy.

Contact Information

GPNow welcomes your comments regarding this Privacy Policy and its adherence to its obligations under the Privacy Laws. If you believe that GPNow has not adhered to the Privacy Laws and would like to make a complaint, or have a query, please contact us at In order to process your request, please ensure you state your:

  • Full Name
  • Contact Number
  • Preferred Email Address
  • Details of the nature of your complaint and/or query

You will then be contacted within 30 days by the relevant Data Protection Officer. Please note that you may be charged an administrative fee depending upon the nature of your request.